Whether you are already a customer or you are looking to start shipping with us, here are some quick shipping F.A.Qs

  • I am new to shipping can you help me?

Yes, at KTL Europe we are a customer service driven team with a global network of partners. We are on hand to get the best price for you.  We have a dedicated, knowledgable team that have many years experience in the freight forwarding industry. One member of the team will handle everything for you from start to finish, keeping you updated and availble on the end of the phone or email for any queries you may have.

  • Why do I need a Freight Forwarder?

Freight forwarders have the knowledge, contacts and know how that can help you arrange shipping your shipment, taking away all the stress and anguish from you. Our global network of trusted partners means we can move almost anything in the world to anywhere IN the world. We can offer advice and give you the best solution, to make sure you ship your cargo on time and at the best possible price. 

  • How does it works 

Simply fill out all of your information on our quote form on our website and we will come back with a price.

  • What size container i need?

Shipping containers come in various sizes and formats, most common are 20 for containers and 40 foot containers. The 40 foot container is also available as a high cube container, which is higher that a standard 40 foot container. The size container required will depend on the cargo size and amount of cargo you have, if you need guidance KTL will be able to confirm what size container is required.

  • Is sea freight the best option fo me?

Sea freight is generally considered a low cost option for shipping larger quantities of goods and can also be used to ship smaller consignments as LCL or part containers loads, this can be a very efficient and cost effective way to ship your goods, KTL can give you advice on what is the best shopping mode for you and your goods.

  • Do i need insurance?

At KTL we strongly advise all goods to be insured regardless of transport mode, we offer bespoke insurance packages to cover your goods while under transit, contact us for more information 

  • I have a shipment containing Dangerous Goods, Can You Handle This?

Yes, we regularly handle air freight of dangerous goods both as imports into the UK and exports from the UK.  We are on had to offer advice with matters such as correct packaging procedures, classification and paperwork required.

  • What is the maximum size for air cargo?

KTL recommend that for the maximum options with carriers and routes that cargo be no bigger than 155cm in height, however freighter services are amiable to most destinations and can carry cargo of an oversize nature.

  • Where does KTL offer Shipping Services from/to?

At KTL Europe we are part of the Kinay Family who have offices based all over the world. With this global network of partners, we can ship your goods to almost anywhere in the world.

  • Do You Offer Cargo Insurance?

We recommend your shipment is insured and at KTL we can sort this for you. The cost is worked out based on the value of the goods plus the cost of the freight.

  • What Information Do I Need To Provide For A Shipping Quote?

We require the size of the shipment (dimensions and weight), origin and destination details and the buying terms agreed.  It is also useful to understand at this stage the nature of the goods in case they require specialist documentation or handling.

  • What Is The Difference Between LCL And FCL?

LCL (Less than Container Load Shipment)

LCL refers to a shipment that doesn't fill one 20 or 40ft standard container. The container is therefore filled with cargo from multiple consignees. On arrival at the destination port the goods are de-consolidated (separated) at a container freight station (CFS). LCL costs more to ship per unit of freight than FCL but may be the cheaper option for small shipments.

FCL (Full Container Load Shipment)

FCL refers to one 20 or 40ft container filled with cargo, and is the standard set by the ISO (International Organisation for Standardisation).

  • What Is Customs Clearance?

Customs Clearance in the UK is the notification to HMRC of goods entering or departing the country.  It is generally undertaken via specialist customs clearance software which links up to the ports in the UK and HMRC’s systems.

  • Do I Need To Pay Any Import Vat And Duty to HMRC?

Depending on the nature of the goods you are importing will decide on the requirement to pay import duties and taxes in the UK

Normally import VAT is charged at 20% and is applied according to the classification of the goods. 

At KTL we have a dedicated Custom Clearance team who can work out the total amount of import VAT and duty due. This is either paid directly to HMRC or you can pay us and we will forward it on for you. 

  • What Is A Commodity Code?

A commodity code is a universal classification system of goods.  Commonly, when you purchase goods from an overseas company, they will provide you with the commodity code(s).  You can look up codes and check UK VAT & duty rates here:

  • Do I need to be registered to Import Into the UK or Export from the UK?

Yes, you will need to apply for an EORI number for your company.  You can do so here:

  • How long does Customs Clearance take?

If all the information needed has been provided in advance and there are no extra checks needed on your shipment, it can take a matter of hours. 

  • How extensive is your network?

HUGE! We not only have a global network of partners but our experienced team have partnerships all over the world. 

  • Can I track my cargo?

Yes our team will update our customers every step of the way but we are also pleased to announce that we have a new software Cargomation that enables you to log in and track your shipment every step of the way. Not only that but it will give you the opportunity to see associated documents, reports and more without the need to ask for updates from our team. Our customers and the feedback so far has been very positive.

  • I need to ship by a certain date or need cargo to arrive by a certain date, what are my best options?

Talk to us, we are on hand to work out the quickest, best value shipping method for you. 

  • Do I have to pack and prepare my own cargo?

Generally yes you need to pack and prepare documentation for the goods to be exported, or arrange for your supplier to pack and prepare documentation such as a commercial invoice and packing list. KTL can facilitate packing of goods in some cases and this can be discussed on a case by case basis.

  • What do i need to supply to get a quote for car shipping? 

Simply email us the following to

  • Make and model of the car
  • Car dimensions and weight
  • Collection details
  • Destination 
  • Ro-ro or container

Still have a question? Get in touch with our team today.

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